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title: "Contact California Cryobank | California Cryobank®"
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last_updated: "2026-08-06T06:30:10.665Z"
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  description: "Contact California Cryobank for help with purchasing donor sperm, shipping and storage, or general questions. Expert support is available for families worldwide."
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  "twitter:title": "Contact California Cryobank | California Cryobank®"
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The California Cryobank you know just got better. To access your existing account, reset your password and use code COMMA for FREE 90-day Full Access subscription to our donor portfolio.

# Contact us

California Cryobank is here for you when you need us. If you’d like a little help reviewing donor profiles, placing your order, arranging shipment, or simply have a question, please reach out to us for assistance. 

## Call us

Because our client services team members are the most readily available by phone, feel free to call if you have an issue that just can’t wait, or that simply requires a little more personalized assistance. 

### Call directly for

### Client services team

### Reproductive genetic specialists team

![page divider](https://www.cryobank.com/_nuxt/desktop.WmfucBpO.webp)

## Email us

If you have a general question, or need help with a non-urgent issue, just complete the short form below and we’ll do our best to respond to you in a timely manner — usually within 24-48 hours. 

## Hours of operation

All times are Pacific Standard Time, unless noted differently.

## Holiday schedule

Please be aware that the California Cryobank offices will be closed on the following holidays. Please call our client services team in advance to learn how these holidays may affect ordering, shipping or delivery, and what you can do ahead of time to help prevent your schedule from being disrupted. 

### 2026

![Hands surrounding an infant's feet. ](https://images.ctfassets.net/ytwgku1qckp5/22rq6vKtZOqdg5O3UFmwGB/789cb78dfa6257392d77b3277a7886b1/Cryobank-ContactUs_Holidayschedule1-1400x910-desktop-9-20-24.webp?w=900&fm=webp&q=80)

![A couple seated on a couch smiling. ](https://images.ctfassets.net/ytwgku1qckp5/4keIxKAQn2v1gKxSrHRiPu/07c58291112ce458adbec1411df2a12a/Cryobank-ContactUs_Holidayschedule2-1000x880-11-6-24.webp.webp?w=900&fm=webp&q=80)

![page divider](https://www.cryobank.com/_nuxt/desktop.UwxVDmdk.webp)