CALIFORNIA CRYOBANK Palo Alto
Address & Hours
- This location serves both clients and donors
- 4294 El Camino Real, Los Altos, CA 94022
- (650) 324-1900 or (866) 988-2796
- (888) 317-4721 (Fax)
- Mon. - Fri.: By appointment only
About this Location
Important Service Updates:
- Our vial pickup option is temporarily suspended to help protect the safety of our clients and staff.
- Same day shipping service may not be available.
- New clients will not be able to store vials at our Palo Alto location.
Contact our Client Services Department at 866-927-9622 to see if you qualify to save hundreds of dollars in shipping costs by transferring your purchased vials to Palo Alto from our Los Angeles headquarters. Please allow up to 7 business days for local access to your purchased vials. Due to the delicate nature of cryogenic storage and transport, we will not be able to accommodate unscheduled, walk-in requests.
Purchase Family Today or Family Tomorrow and transfer your vials for free! Otherwise, a one-time $165 transfer fee applies (per order). Vial transfers take up to 7 business days, so please be sure to confirm the day your vials will be available for shipment with your Client Service Representative. A $65 Tank Rental Fee applies to each pick-up.
If you need your initial vial(s) sooner, we continue to offer FedEx 2-Day and Overnight shipping with 24-hour-tracking and email-notification services.
California Cryobank Palo Alto is conveniently located near the San Francisco-San Jose metropolitan area.