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What makes us the ideal family-building partner for you and your patients
A choice you can feel confident about for your patients
Because your patients trust you with their dreams of building a family, recommending a sperm bank is not a decision that’s made lightly. By recommending California Cryobank, the #1 sperm bank in the world, you can feel confident that you (and your patients) are partnering with a proven leader.
It’s no surprise that 9 out of 10 physicians recommend California Cryobank to their patients. Founded in 1977, California Cryobank is a leading pioneer in sperm banking, helping to create more than 75,000 families worldwide. Our well-established organization prioritizes ethical practices, transparency and attention to detail to better support the families and healthcare providers we serve. California Cryobank also maintains all appropriate licensing and accreditations and ensures compliance throughout our quality management systems to the applicable regulations and standards.
Active outreach and easily accessible donation locations help us connect with potential donors from varied backgrounds and ethnicities who meet our stringent standards. In fact, we have the largest recruitment center with branches located all across the country.
Because not all of your patients will have the same type of procedure, we create a variety of vial types, each named for the procedure for which they are ideally intended: ICI, IUI, IVF, and ICSI. We work to ensure that each vial’s sperm volume, count, and motility meet the quality standards for its intended use. Our goal is for our donor portfolio to mirror the US population in diversity to ensure our families’ needs are met.
Easy information access and sharing
Get immediate access to forms and other information, plus easily share important updates with us.
Documents and forms
Documents and forms
Important donor information
Report updates
Report updates
Purchasing vials for your patients
Although patients have the option to order donors’ vials directly from California Cryobank, you’re also able to place orders on behalf of your patients.
Placing the order
Healthcare providers can place orders only by calling our team at 866-927-9622, Monday through Friday between 5:00 am and 5:00 pm and Saturday from 8:30 am to 12:30 pm (Pacific Time). For security reasons, you must speak with a representative directly. We cannot accept orders placed using voicemail.
Forms
As a healthcare provider, you must complete the Statement of Physician Responsibility form if you’ll be taking financial responsibility for the purchase of the vials.
Desired arrival date
Orders can be placed from two business days to 30 days in advance. We recommend that you request your shipment to arrive at least two days prior to use.
Safe and secure shipping
General shipping information
California Cryobank ships domestically and to more than 35 countries worldwide via our designated carrier to ensure proper handling. All specimens are shipped in liquid nitrogen dry shippers designed to maintain the proper temperature for up to seven days from shipment date. Shipments are pre-paid both ways and can be sent either to your office or your patient's home. Same-day ordering and shipping may be available for an additional fee. Please note that donor vials are shipped from our Arizona facility.
International shipping
Vial handling instructions
Procedures for thawing and handling specimens are included in every shipment.
Some common questions about partnering with California Cryobank
Shipping and receiving
We send the vials in liquid nitrogen dry shipper tanks via FedEx or a local courier. Tanks are validated for 7 days from the date shipped.
Yes, the vials can be shipped to your patient's home address instead of your office address, excluding international and New York State residents. This can be designated when completing the shipment authorization form.
The specimens are delivered in dry shipper tanks that are validated for 7 days from the date shipped.
Thaw the vials at 37°C / 98°F for 10 minutes in a water bath or 15 minutes in a dry heat block (13mm holes, minimal air around cryovial). Consult the thawing instructions that are included with each tank for further details.
The person who placed the order is generally responsible for returning the tanks. We ask that all clinics and patients coordinate between themselves to ensure shipment tanks are returned.
Tanks should be returned within one week after the receipt of the vials. If the tank is not returned or if it is lost, California Cryobank will charge a lost tank fee.
Supporting your patients
You or an individual from your team may register for an account online (on behalf of your clinic) in order to view donors’ information items included in their profiles, including their genetic test summaries (GTS).
To receive patient education materials, you can email our team at media@cryobank.com.
California Cryobank partners with PatientFi, CapexMD and Future Family who all specialize in financing fertility services.
At California Cryobank, we partner with outstanding fertility benefits providers to help remove barriers to family building. We currently accept Progyny, Carrot and Maven coverage which provide valuable coverage that a traditional health care plan may not.
If you have any questions, please call us at 866-927-9622 or email us.
The Physician Shipment Authorization form must be completed for each patient if vials should be shipped to one of your clinic's locations.
No. The Physician Shipment Authorization form merely confirms the location(s) you have approved for vial shipment once your patient is ready to schedule it. Vial purchases and shipments can be placed online or by calling our client services team.
We accept forms via fax or email. Please be sure to follow the submission instructions listed on each individual form.
We send the vials in liquid nitrogen dry shipper tanks via FedEx or a local courier. Tanks are validated for 7 days from the date shipped.
Yes, the vials can be shipped to your patient's home address instead of your office address, excluding international and New York State residents. This can be designated when completing the shipment authorization form.
The specimens are delivered in dry shipper tanks that are validated for 7 days from the date shipped.
Thaw the vials at 37°C / 98°F for 10 minutes in a water bath or 15 minutes in a dry heat block (13mm holes, minimal air around cryovial). Consult the thawing instructions that are included with each tank for further details.
The person who placed the order is generally responsible for returning the tanks. We ask that all clinics and patients coordinate between themselves to ensure shipment tanks are returned.
Tanks should be returned within one week after the receipt of the vials. If the tank is not returned or if it is lost, California Cryobank will charge a lost tank fee.
You or an individual from your team may register for an account online (on behalf of your clinic) in order to view donors’ information items included in their profiles, including their genetic test summaries (GTS).
To receive patient education materials, you can email our team at media@cryobank.com.
California Cryobank partners with PatientFi, CapexMD and Future Family who all specialize in financing fertility services.
At California Cryobank, we partner with outstanding fertility benefits providers to help remove barriers to family building. We currently accept Progyny, Carrot and Maven coverage which provide valuable coverage that a traditional health care plan may not.
If you have any questions, please call us at 866-927-9622 or email us.
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