--- title: "International donor services and purchasing guide | California Cryobank" canonical_url: "https://www.cryobank.com/services/international" last_updated: "2026-08-06T15:20:09.338Z" locale: en-US meta: description: "California Cryobank helps families worldwide access diverse, rigorously screened sperm donors, offering support, international shipping, and expert guidance." "og:description": "California Cryobank helps families worldwide access diverse, rigorously screened sperm donors, offering support, international shipping, and expert guidance." "og:title": "International donor services and purchasing guide | California Cryobank" "twitter:description": "California Cryobank helps families worldwide access diverse, rigorously screened sperm donors, offering support, international shipping, and expert guidance." "twitter:title": "International donor services and purchasing guide | California Cryobank" --- The California Cryobank you know just got better. To access your existing account, reset your password and use code COMMA for FREE 90-day Full Access subscription to our donor portfolio. # Helping to build families across the globe California Cryobank® provides access to our outstanding donors, services and support to help thousands of prospective parents in more than 40 different countries make their dreams of creating a family come true.  ![A father kissing a mother on the head as the mother kisses an infant on the head.](https://images.ctfassets.net/ytwgku1qckp5/6xgYkAyH7scRT2CTDNd1O0/3b339eaf6bcc2e8575dc21264709d006/Cryobank-International_Helpingtobuildfamiliesacrosstheglobe-1400x910-Desktop-9-20-24.webp?w=900&fm=webp&q=80) ## Choose an access level to get started Like all our families, our international donor recipients have access to our extensive and diverse portfolio of rigorously screened sperm donors. Here’s how to get started browsing our portfolio and learning more about our donors.  ### Register for a free account  Just answer a few questions to get free and immediate access to our Level 1: First Look account. It includes an extended donor profile, genetic test summary, donor personal essays, and childhood photos.    [Register now](https://www.cryobank.com/registration "navigate to the register page.") ### Consider upgrading your access Once you’ve registered for your free account, and are ready to learn more about each donor, consider upgrading to a Level 2: Full Access subscription. It includes all Level 1 features, plus “Express Yourself,” a donor conversation, and adulthood photos (when available). The cost is $250 for four months of access.  ### How to place an international order International orders can be placed by phone only If you live, or are having your vials shipped, outside of the U.S., please call us at 1-310-443-5244, Monday through Friday, from 14:00 – 03:00 (UTC) and Saturdays 16:30 – 20:30 (UTC). Pre-order preparation  [View forms](https://www.cryobank.com/account/forms-manager "View our forms.") ![A person holding a coffee, smiling while speaking on the phone.](https://images.ctfassets.net/ytwgku1qckp5/7ah3NwATMrbhs0QpmbTAGc/db3b885099bddcf29e5677250c4c2f44/Cryobank-International_Howtoplaceaninternationalorder2-1000x880-11-6-24.webp.webp?w=900&fm=webp&q=80) ## What you'll need Make sure you have the following information ready to share before you place your call: ### Account information  Your customer number, name on the account, and your mother's maiden name   ### Your donor’s number  You can find your donor’s number listed on their profile ### The description of the donor Hair color, eye color, height, weight, and blood type   ### Vial information  The vial quantities and type(s) of specimens (IUI, ICI, IVF or ICSI)  ### International shipping information Shipping options will state "2-day economy," but plan for arrival 3 days before use ### Your payment information  Most major cards are accepted, and financing is available ### All the necessary signed forms  You can access all the forms you need on your dashboard   ## Important considerations for international orders International orders are handled a bit differently than those that are placed from and shipped within the U.S. Please take a moment to learn these important details if you’re outside of the U.S. and interested in making a purchase. ### All international orders must be placed by phone A client services team member will make sure you have all the correct forms and will help you to complete your transaction. ### Duty and tax fees You will be responsible for any "duty and tax" fees required by the receiving country. These fees are not included in the California Cryobank shipping fee. ### Schedule ahead Your order should be submitted at least two weeks prior to treatment. ### Coordinate with your clinic It’s up to Customs as to how the fees will be paid: prior to release of the package or to be invoiced later. Please coordinate with your doctor or clinic regarding these fees, the receipt of the package, and cooperation with Customs in order to avoid a delay in the release of your package. ### Shipment safety All specimens are shipped in liquid nitrogen "dry" shippers, which are designed to maintain the proper temperature for up to 7 days from the date of shipment. ### Using import brokers When you contact our client services team to place your order, they may (depending on the country to which you’re shipping) advise you to work with an import broker. ## Some common questions about international orders [See all FAQs](https://www.cryobank.com/learn/frequently-asked-questions "Read through our full list of FAQs.") ### Which vial type do I need? The volume (amount) of sperm within each vial varies by vial type (ICI, IUI, IVF, ICSI), so it’s important to consult with your physician to purchase the appropriate number of vials for your insemination or procedure method.  [Learn more](https://www.cryobank.com/learn/vial-types-insemination-options "Learn more about our vial type options to help with your family planning needs.") What is the Donor Reserve Program? The Donor Reserve Program offers families the opportunity for greater family exclusivity by purchasing vials from a select number of donors who have limited availability of their California Cryobank vials. When can I start tracking my package? [FedEx](https://www.fedex.com/) What type of storage options do you offer?  [Family Today & Family Tomorrow®](https://www.cryobank.com/services/vial-management#storage "Learn about our Family Today & Family Tomorrow program") What methods of payment do you accept? ## Still have questions? Each moment in this process matters. We’re here to walk you through it all — from the biggest “what ifs'' to the smallest “but hows.” ### Call us at ### Email us at ### Discover more resources Check out our valuable resources to help you learn more about using donor sperm for your family building. [Learn more](https://www.cryobank.com/getting-started/sperm-banking-101#resources "Click to view resources on our Sperm banking 101 page.")